Returns And Warranty

One (1) Year Product Warranty Policy

Your Glisten Security Systems product is warranted against all defects in material and workmanship for one (1) year from the date of purchase unless specifically noted below. Should your product prove defective within one (1) year, return it to Glisten Security Systems for repair or replacement with an approved RMA number. Glisten Security Systems has the sole responsibility for granting a replacement product. The below RMA Return Policy must be followed in order to request repair or replacement of a defective product.

NOTE: Product warranties does not cover any damage due to storm, electrical surges or Acts of God.

RMA Return Policy

1. Glisten Security Systems offers a 100% money back guarantee (minus any shipping and handling) for any reason within 7 days from the day your product(s) are received.

a. To qualify for a refund:

i. All products must be in brand new condition.

ii. All product boxes must be in new condition with all packing materials.

iii. All product accessories must be included and in new condition to be eligible for return.

iv. Return packages should be shipped using a track-able shipping method.

b. Disqualifying refund factors:

i. Opened cables are not returnable.

ii. Cameras that have been mounted are not returnable.

iii. Custom built PC based DVRs that are past 7 days old are also not returnable.

iv. Writing on or damaging the product boxes. Only the shipping box should be labeled.

v. Using the product boxes as shipping boxes (Glisten Security Systems always ships products inside of shipping boxes and not the product boxes themselves).

1. After seven (7) days, Glisten Security Systems does not offer refunds. All products will be warranted for a period of one (1) year unless otherwise noted above (see “15 days” warranty products) and will be replaced or repaired if found to have any defects.

1. Any returned products (including the product boxes) must be in like new condition to warrant any money back guarantee.

2. Returned merchandise will NOT be accepted without a prior approval by Glisten Security Systems and the issuance of an RMA (Return Merchandise Authorization) number.

  1. Packages arriving will be refused unless an RMA number has been issued and is shown on the outside of each shipping package.
  2. Customers should write the RMA # on the shipping label of all return boxes.

1. Once received, Glisten Security Systems will inspect any returned products in order to validate whether a product is eligible for a credit or replacement. A decision will be made within 10 business days of our shipping department receiving any returned product. In cases where a product has been returned and has missing or damaged parts (for example: missing product manuals, cut wires) the RMA will be declined, and returned to the customer.

2. Credits and refunds will be issued within 5 days after a decision has been made to validate whether a product is eligible for a refund, minus original shipping costs.

3. RMA#s are valid for 10 business days after they are issued by Glisten Security Systems. Products must be received at our warehouse within 10 business days.

4. NVR Software is not returnable. This includes Geovision  software add-ons and IP NVR software licenses.

Requesting an RMA

Please email sales@glisten.com.pk to request a refund and we will assign you a tracking #.

If you have any questions about the above policy please email our returns department at info@glisten.com.pk

Order Cancellation Policy

Please submit any order cancellation request via email to sales@glistensecurity.com, or call us at 042-35443103. Email cancellations must contain the following: First name, last name, order number, telephone #, and email address.

Every effort will be made to accommodate the cancellation of your order, provided that your order has not already been shipped. If we are unable to stop shipment of your order, please follow the above RMA return policy to return any product(s).

Shipping Costs for Returns

The customer assumes the costs for shipping all returns back to Glisten Security Systems. All replaced or repaired products are shipped Leopards Courier to the Pakistan only unless otherwise agreed to. Free shipping is only for products that are not returned.